Baha Back to Home Baha Connect Pvt. Ltd. ("Baha Connect," "we," "us," or "our") provides digital solutions for residential communities across Nepal. This Privacy Policy explains how we collect, use, store, protect, and share your information when you access or use our Services.
The "Service" includes:
- The ourbaha.com website and subdomains
- Baha Connect mobile applications (iOS, Android, future platforms)
- Society, Admin, Guard & Resident dashboards and portals
- Associated software, APIs, notifications, and integrations
By using the Service, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. We are committed to safeguarding your data and using it responsibly.
🔒 Your privacy is important to us. We are committed to protecting your personal information and using it only for the purposes outlined in this policy.
Information We Collect
We collect information that is necessary to operate, improve, and secure our services. The types of information we collect are categorized as follows:
1.1 Personal Information
When you create an account or use our services, we may collect personal information such as:
- Full name
- Phone number (for OTP login, verification, alerts)
- Email address
- Apartment/Unit number
- Society or hostel name
- Optional profile photo
1.2 Society & Admin Information
For societies and administrators, we may collect:
- Society/Hostel registration details
- Administrator contact information
- Number of units, blocks, and residents
- Non-sensitive payment information
1.3 Visitor Information
To facilitate visitor management, we collect:
- Visitor name
- Contact number
- Vehicle details
- QR scan data
- Entry/exit timestamps
- Purpose of visit
1.4 Payment Information
We do NOT store bank details or card numbers.
We retain only:
- Payment amount
- Payment status
- Payment timestamps
All sensitive financial data is handled exclusively by PCI-DSS–compliant payment gateways.
1.5 Device & Technical Information
To ensure app compatibility and improve performance, we automatically collect:
- Device model
- OS version
- App version
- IP address
- Usage logs & diagnostic events
1.6 Permissions (Camera & Notifications)
The Baha Connect app may request the following permissions:
- Camera access → For QR code scanning
- Notification access → Visitor alerts, announcements, security updates
We do not access your gallery or media files without explicit permission.
How We Use Your Information
We use your information to:
- Create and manage user accounts
- Register and manage societies/hostels
- Facilitate visitor management and security
- Send alerts, announcements, and reminders
- Track payments and dues
- Improve app performance and functionality
- Prevent fraud and unauthorized access
- Provide customer support
- Comply with legal obligations
🚫 We do NOT sell or monetize personal data.
How We Share Information
We share information only when necessary to operate the service effectively or when required by law. We never share your information for advertising or marketing purposes.
3.1 With Your Housing Community
Authorized Society or Hostel Administrators may access the following information for community management purposes:
- Resident list and contact information
- Visitor logs and entry/exit records
- Non-sensitive payment status and transaction history
- Announcement-related information and community updates
3.2 With Service Providers
We may use trusted third-party vendors and service providers to support our operations:
- Cloud hosting providers (Supabase/Firebase)
- SMS, notification, and email delivery providers
- Analytics platforms
- Payment gateway partners
All service providers are contractually obligated to follow strict security and confidentiality protocols. They are only permitted to use your information for the specific services they provide to us.
3.3 Legal Requirements
We may disclose information if required by:
- Valid court orders or legal processes
- Applicable laws and regulations in Nepal
- Government or law enforcement authorities for security or legal investigations
- To protect our rights, property, or safety, or that of our users
Data Storage & Security
We use industry‑standard security measures to protect your data, including:
- Encrypted databases
- HTTPS for all communication
- Hashed passwords (never stored in plain text)
- Secure token-based authentication
- Role-based access control
- Regular internal security audits
Your data is stored on certified and secure cloud platforms that comply with international security standards. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Rights
You may:
- Request access to your data
- Correct or update your information
- Request deletion of your account
- Withdraw permissions (camera, notifications)
- Object to certain processing activities
To exercise rights:
Email: support@ourbaha.com
Children's Privacy
Our Service is not designed for individuals under 16.
If you believe a minor has used our Service without consent, contact us immediately at support@ourbaha.com.
Cookies & Tracking Technologies
We use:
- Cookies (for login sessions & preferences)
- Local storage (for app performance)
- Analytics tools (usage and performance monitoring)
- Session tracking (authentication & navigation)
Disabling cookies may impact app functionality.
Third‑Party Features & Integrations
If we introduce integrations like CCTV or external security systems, we will:
- Request explicit user permissions before enabling such features
- Update this Privacy Policy to reflect the new data collection and usage practices
- Notify users of significant changes through in-app notifications or email
Changes to This Privacy Policy
We may update this policy due to:
- Feature enhancements
- Security improvements
- Legal or regulatory changes
We will notify users of significant changes via in-app alerts or email notifications (if applicable). Continued use of the Service indicates acceptance of the updated policy.
Contact Us
For questions or requests: