Terms & Conditions

For clarity and legal precision, the following terms apply:

• "Account" – A registered user profile used to access the Service.
• "Admin" or "Society Admin" – An authorized individual assigned to manage Society-level operations within the Service.
• "Company" – Baha Connect Pvt. Ltd., the operator of the Service.
• "Content" – Any information, communications, materials, or data submitted, generated, or transmitted through the Service.
• "Society" – A residential community, apartment complex, housing association, or hostel utilizing the Service.
• "User" – Any individual or entity accessing or using the Service, including Residents, Guards, Admins, and System Admins.
• "Visitor Data" – Information pertaining to guests, service providers, delivery personnel, or other individuals recorded for entry management.
• "Service" – All digital offerings provided by the Company including mobile apps, dashboards, APIs, integrations, and related tools.

To access the Service, you represent and warrant that:

• You are at least 16 years old.
• You are legally capable of entering into binding agreements.
• All information you provide is accurate, complete, and regularly updated.
• You will use the Service solely for legitimate and authorized purposes.

You further agree that:

• You will comply with all applicable laws, bylaws, and society rules.
• You must not misrepresent your identity, impersonate others, or submit false visitor information.

To use the Service, Users must create an Account with valid credentials.

You agree that:

• You are solely responsible for safeguarding your login credentials.
• All actions performed under your Account are deemed authorized by you.
• You will notify us promptly of any unauthorized access or security breach.

The Company reserves the right to:

• Verify identity and account details
• Deny or revoke access
• Suspend accounts involved in suspicious or fraudulent activity

Failure to maintain Account security may result in termination or legal action.

You agree not to:

Violation of this AUP may result in immediate suspension without notice, and if necessary, legal escalation.

Society Admins acknowledge and agree that they:

• Serve as the primary authority for resident verification
• Control user roles, permissions, and access within the Society
• Are responsible for content accuracy, including resident lists, notices, and visitor logs
• Must ensure data handling complies with applicable privacy and safety regulations
• Are solely responsible for decisions affecting society operations and resident rights

The Company does not intervene in or govern internal society matters, decisions, or disputes.

The Service provides tools to record, track, and verify visitor entries for residents, guests, service providers, and delivery personnel.

Users involved in visitor management must ensure:

• Visitor entries are accurate, complete, and lawful.
• Pre-approvals are legitimate and provided by the correct Resident or authorized person.
• Guards and on-ground staff follow the Society’s security procedures.
• No visitor is recorded using a false or misleading identity.

Misuse of visitor management features (including falsification of data, impersonation, or enabling unauthorized access) may result in termination of access and, where appropriate, reporting to law enforcement.

The Service may enable:

• Tracking of maintenance fees, dues, and community payments
• Issuance of digital receipts and reminders
• Recording of society expenses and transaction histories

If online payments are activated:

• Financial transactions may be processed by third-party payment gateways
• The Company does not store or access sensitive payment information
• The Company is not liable for failures caused by banks, gateways, or networks

By using the Service, you consent to the collection and processing of your data as described in these Terms and our Privacy Policy.

We adhere to the following data protection principles:

• Data minimization
• Purpose limitation
• Integrity & confidentiality
• Reasonable security safeguards

The Company commits to:

• Not selling or commercially exploiting personal data.
• Implementing encryption, access control, and other safeguards where appropriate.
• Retaining data only as necessary for operational, contractual, or legal requirements.

The app may request limited permissions such as:

• Camera access (for QR code scanning or verification where applicable).
• Notification access (for alerts, approvals, and important updates).

We do not collect photos or videos without your consent. However, no digital system is 100% secure, and the Company does not guarantee absolute protection against all breaches.

All intellectual property associated with the Service, including software, UI/UX designs, logos, branding, documentation, and proprietary algorithms, is the exclusive property of Baha Connect Pvt. Ltd.

Users may not:

• Reproduce, distribute, or publicly display platform components
• Build competing products based on proprietary features
• Copy or extract platform data for commercial use
• Use our trademarks without express written consent

User-generated content remains your property; however, by using the Service, you grant the Company a limited, non-exclusive, revocable license to use, store, and process such content solely for the purpose of providing and improving the Service.

The Service may incorporate third-party technologies and services, including:

• Hosting & cloud infrastructure
• SMS/WhatsApp/email delivery systems
• Analytics and performance tools
• Payment processors

The Company is not responsible for downtime or failures caused solely by such third-party systems.

While we strive to keep the Service available and reliable, you acknowledge that the Platform may experience:

• Scheduled maintenance windows and updates.
• Temporary outages or performance degradation.
• Data synchronization delays between devices or modules.

Uninterrupted or error-free access to the Service is not guaranteed.

To the fullest extent permitted by law, the Company is not liable for:

• Indirect, incidental, consequential, punitive, or exemplary damages.
• Incorrect or incomplete information submitted by Users or Admins.
• Unauthorized access caused by user negligence (such as sharing passwords or devices).
• Visitor actions, behavior, or misconduct within any Society.
• Society-level decisions, bylaws, or internal governance matters.
• Downtime, network issues, or failures of third-party providers.

Nothing in these Terms excludes any liability that cannot be excluded under applicable law.

The Company is not liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to:

• Natural disasters, pandemics, or other acts of God;
• Cyberattacks or large-scale security incidents;
• Government actions, regulations, or restrictions;
• Widespread network or infrastructure outages; or
• Any other event beyond the Company’s reasonable control.

We may suspend, restrict, or terminate access if:

• You violate these Terms or any applicable law.
• We detect fraud, abuse, or harmful activity associated with your Account.
• We are required to act by law, regulation, or governmental authority.
• Your Society withdraws your authorization or asks us to revoke access.

Termination may result in immediate loss of access to some or all features of the Service.

We may retain certain data after termination where necessary for:

• Legal and regulatory compliance.
• Fraud detection and prevention.
• Operational integrity and security of the Platform.

Users may request account deletion via our support channels, subject to applicable retention requirements.

We may modify, update, or discontinue parts of the Service or these Terms at any time.

Changes may be introduced to address:

• New features or product enhancements.
• Security and performance improvements.
• Compliance with legal or regulatory requirements.
• Business, operational, or technical needs.

Continued use of the Service after such updates constitutes your acceptance of the revised Terms.

These Terms are governed by the laws of Nepal.

Any disputes arising out of or in connection with the Service shall fall under the exclusive jurisdiction of the courts located in Kathmandu, Nepal.

We encourage Users to first contact our support team for amicable resolution before pursuing formal legal proceedings.

If you have any questions about these Terms or the Service, you may contact us at:

• Company: Baha Connect Pvt. Ltd.
• Email: support@ourbaha.com
• Website: https://ourbaha.com
• Jurisdiction: Nepal